Ustyler Pty Ltd ABN 83 602 793 671 (“Ustyler”, “we”, “us”, “our”) will repair, replace or refund purchases in accordance with this policy. This policy does not affect your rights under the Australian Consumer Law. This policy only applies to Australian consumers.

This policy may not apply to you where you are ordering garments through Ustyler with the intention of resupplying or reselling those garments.

If you reside outside of Australia, you may have additional rights at law. This Policy does not restrict, limit or modify any rights you may have at law in your jurisdiction.

1. Reporting a faulty garment If you are concerned that a garment you have received has a genuine fault:
   1. Submit a communication through the Help and Support Contact within the Ustyler app within three days from time of delivery. Return orders must be received within fourteen days to the address listed below.
   2. Select Quality.
   3. Select Enquiry Type: e.g. Fabric, Construction, Fit, Colour, General.
   4. Describe the claimed garment fault(s).
   5. Upload good quality, clear images of the claimed garment fault(s) including front, back external and internal.
   6. Ustyler must approve a return and supply a RAN (Return Authorisation Number) to the consumer prior to the return being sent. Returns without an approved RAN will not be accepted.
   If you have any further queries regarding a faulty garment, please contact us as soon as possible at [email protected] with “Returns” in the subject line.
2. No change of mind As each design on Ustyler is unique and customised, we will not accept any returns on garments for change-of-mind. It is your responsibility to ensure the designs ordered for manufacture are correct, including size, fabrics and all measurements. Ustyler will not accept any returns where the garments have been manufactured according to your design specifications, selections and measurements and are not otherwise faulty. It is your responsibility to ensure that a garment is suitable for the intended use of the garment.
3. Quality of our garments All garments undergo an internal quality control process before they are packaged for delivery and we stand by the quality of our garments. Internal and external photos of all garments are taken during this process to document their condition and ensure they are of an acceptable quality before they are shipped for delivery. The photos will be uploaded into Ustyler’s operations system within your order for reference including the summary quality check over, where the garment was manufactured and the name of the person who made the garment. Care instructions are sewn into every garment manufactured. Ustyler will not be responsible for any damage caused to a garment following delivery if you fail to strictly adhere to the care instructions for a garment.
4. Faulty garments Ustyler will inspect all returned garments to identify the claimed fault before a repair, replacement or refund is provided. Ustyler reserves the right not to accept a faulty product if Ustyler reasonably considers that the fault is as a result of damage caused by misuse of the garment. Where a fault is minor, Ustyler may elect to repair or replace the returned garment. Where the garment has a major problem, you may elect to have the garment repaired or replaced, or receive a credit to your account or a refund.
5. Fit Guarantee If your garment does not fit as intended, you must provide clear, high-quality images of the garment worn by you, showing the front, sides and back. Ustyler will assess the images to determine whether the fit is incorrect in accordance with our sizing and production standards. If a discrepancy is identified, the garment will be measured in-house. Where measurements differ from your confirmed order, Ustyler will, at it’s discretion provide a credit, alteration, or replacement.
6. Repairs, Replacements and Refunds Once your return is received and inspected, we will send you a notification through the Ustyler app and an email to notify you that we have received your returned item. We will also notify you of your options with respect to the faulty garment. If you are approved or entitled to a refund, then your refund will be processed, and will be automatically applied to your original method of payment, within ten business days. If your garment is to be repaired or replaced, we will repair or replace the garment and ship it back to your original shipping address. In the event that you elect to receive a refund in respect of a faulty garment, Ustyler reserves the right to repair the returned garment and sell it on any of Ustyler’s platforms.
7. Shipping To return your garments, please mail them to: Ustyler Pty Ltd PO Box 123, Henley Beach SA 5022 AUSTRALIA You will be responsible for paying for your own shipping costs (including any taxes or duties) for returning your item unless your product is defective (as advised by Ustyler). Where you are entitled to a remedy in accordance with the Australian Consumer Law, Ustyler will compensate you for any shipping costs you may have incurred. Delivery times for exchanged products vary depending on where you live.